Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about Seattle Laundry Service (referred to as "we," "us," "our", or "Seattle Laundry Service") or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.

Suitability for Laundering

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will be hazardous to our staff or equipment, such as items soiled with human or animal waste, bio hazards, grease, etc. This is for the health and safety of our team.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favorite bracelet, or anything else, in your pocket, we can’t guarantee that we will find or return it.

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.

We wash all items together as our standard procedure. But if you divide your clothes into two separate bags before your pick-up, we can run two separate loads. Note that we do not separate clothes according to your instruction, and ask that you do the separation and take responsibility for what's in each load. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). We do not do spot -treatment for stains.

Lost Laundry

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place.

Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.

If you do believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes— we are much more likely to find misplaced laundry if it is reported early.

General Terms for All Services

Scheduling and Payment

You can schedule your appointment through our website at: info@seattlelaundryservice.com or you can call 206-548-1321 Monday – Friday. We require at least 24 hour's notice (not including weekends) to get you on a route for a service.

If you no longer want our service, simply let us know 24 hours in advance and we will cancel it at no additional charge. If canceled less than 24 hours there is a $50 charge. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund.

To make life simpler, we round to the nearest pound when weighing your laundry to determine if you have met the required minimum weight (see below). Our weights are final. Of course we don't anticipate having any problems with our customers refusing to pay, but just in case, we reserve the right to hold your laundry hostage until we are paid in full.

Minimum Weight, Minimum Fee

You can send us any amount of laundry you choose, but we do have a $50 minimum for delivery service and a $21 minimum for our drop off service.

Remember, you're free to cancel any appointment up to 24 hours (not including weekends) prior to the start of your scheduled service. If you don’t have any laundry for us to wash on a particular week, please be sure to notify us more than 24 hours before your appointment time so we don't come to your address and charge you a no-show fee.

Pick-up and Delivery Scheduling

We will do our best to pick-up your laundry between 8am and 2pm. We know that we won't have very many customers if we are late. That being said, we can't be held accountable if we are late for unforeseen circumstances. Similarly, we hope that you will strive to be on-time for our deliveries. If you do miss a pick-up or delivery, we will try to coordinate an alternate time as soon as possible.

To prevent laundry errors, all services must be tied to an appointment. If we are coming to your house for a delivery and you have additional dirty laundry that you would like to be picked up, please schedule an additional pickup online or by phone at least 24 hours before your scheduled service.

A No Show is when we show up to your door, but there is no laundry to pick up. In the case of a No Show, we reserve the right to charge a $50 No Show fee. Keep in mind, there's no fee if you cancel or reschedule more than 24 hours (not including weekends) before the day of your service.

Allergies

We use hypoallergenic/fragrance free laundry detergents for all our laundry customers. However, we do wash clothes in shared washing machines where other detergents or chemicals may have been used, and it is possible that small amounts of other detergents or chemicals, which may not be hypoallergenic, may not be completely rinsed out of these washing machines. We do not use bleach or dryer sheets unless specifically requested.

Miscellaneous

As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.

Although we think we are generally agreeable people, we recognize that Seattle Laundry Service and you may have a dispute. In this event, you agree that any legal action pertaining to this agreement, or Seattle Laundry Service generally, shall be conducted in the Courts of Washington State.